Complaints and Dispute Resolution Policy

Everyone involved in football or futsal joins with good intentions and we are all expected to do our best to treat each other with respect and comply with the policies and rules of Coastal Spirit FC (CSFC). Despite this, problems sometimes arise.

Children and young people must be cared for, treated with respect and their welfare placed at the centre of everything we do.

CSFC knows everyone involved in the sport is here because of a shared passion for football/futsal and care for the people involved. When people involved in football or futsal get into disagreements it can become a serious issue.

CSFC is committed to supporting everyone, including participants, coaches, volunteers, whānau and supporters to participate in an environment that is respectful, safe, and fair. CSFC acknowledges it is important to everyone involved to respond quickly, fairly and thoughtfully to address issues. People are entitled to raise concerns or complaints and to have them addressed promptly and fairly. No one should be punished or victimised for raising a concern or a complaint in good faith.

Please see the attached document for our full policy

To make a complaint, please either download this PDF or complete the word document and send to admin@coastalspirit.co.nz